Synacor is a global technology company providing Internet solutions to enable its clients, media companies and advertisers to build close relationships with consumers on the Internet. We provide and manage web portals, email and other services (“Services”) to and for our clients (which include ISPs, computer electronics manufacturers, charities, and other companies) on their websites and mobile applications (“Client Websites”). Synacor also provides advertising on its Client Websites, its Mobile App (defined below), and to third parties for their websites.
Synacor complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Synacor has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Synacor’s certification, please visit https://safeharbor.export.gov/swisslist.aspx.
Synacor (and its subsidiary companies, NTV Internet Holdings, LLC; Zimbra Technology India Private Limited; Synacor Europe Limited; Zimbra Software, LLC; Synacor China, Ltd.; Synacor Canada, Inc.; and Sync Holdings, LLC; Zimbra Japan G.K. and Zimbra Singapore Pte Ltd.) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Synacor is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
Synacor is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Synacor complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Synacor is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Synacor may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information Collection and Use on the Client Websites
Information Collected and How We Use It
We collect information (which may include login, password, or other personal information) via the Client Websites when you choose to provide it to us and/or from our Clients. In addition, you or our Client may provide demographic information (such as zip code or age), or other information as part of registration, sign-in, completing surveys, or otherwise. You can choose not to provide certain information, but then you may not be able to take advantage of many of the special features of the Client Websites. Please note that we do not control the data, we only act as a data processor of this data on behalf of our Clients. As a data processor, we will not share, sell, rent, or trade with third parties for their marketing purposes any PII collected by us, unless you direct us to do so.
When you download and use our Services through our Mobile App, we automatically collect information on the type of device you use, operating system version, and the device identifier. We do not ask for, access or track any location based information from your mobile device at any time while downloading or using our Mobile App or Services.
We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
Synacor may work with third party service providers to augment some of the information you provide on the Websites. For example, if you have provided your email address via the Client Websites, we may work with a third party data company to determine your age and zip code, and add that information to our database to create more tailored advertising, content and products.
Synacor uses the information provided to us in order to improve the quality of the Websites, provide you with customized content according to your preferences, and provide anonymous aggregate reporting for internal and external clients, including disclosing some aggregate information and user statistics to current and prospective clients, advertisers, and content partners in order to describe our services.
Synacor may also use e-mail addresses and other information to respond to users who communicate with us for support purposes or otherwise. If you choose to correspond with Synacor through e-mail, Synacor may retain the content of the correspondences, the e-mail addresses and its responses. You may sign-up to receive marketing emails or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you.
Non-Personally Identifiable Information Collected Automatically
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, domain type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other non-personally identifiable information we collect about you. We do this to improve services we offer you, and to enhance our marketing, analytics, and site functionality. IP addresses also are used to provide us an audit trail in the case of any attempted illegal or unauthorized use of the Websites or Mobile App.
We use mobile analytics software to allow us to better understand the functionality of our Mobile App on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the Mobile App.
Cookies and Web Beacons
Technologies such as cookies, beacons, tags, scripts and other similar technologies are used by Synacor and/or our advertising partners, affiliates, analytics and service providers. These technologies are used in analyzing trends, advertising auditing and reporting, content personalization, administering the sites, tracking users’ movements around the site, and gathering demographic information about the user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
To manage Flash LSOs please click here:
We partner with third parties to display and manage advertising on the Websites and Mobile App and to display and manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on those properties in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking http://www.networkadvertising.org or http://preferences-mgr.truste.com [or if located in the European Union click here]. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Controlling the use of your information
Sharing of Information by Synacor.
Synacor will not share, sell, rent or trade PII collected on the Client Websites or from our Clients with third parties for promotional purposes. We will not share your PII with any individuals or non-affiliate companies except in the following circumstances:
Protection of Synacor and others: We reserve the right to disclose information as required by law such as to comply with a subpoena, bankruptcy proceedings, or similar legal process when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served upon us.
Business Transfers: Synacor may transfer any information in our possession to any successor to all or substantially all of its business or assets that concern the Services.
Aggregation: Synacor may share aggregated usage and demographic information collected via the Client Websites, third party web sites, the Mobile App, and Services. However, no PII will be included in these aggregations.
Affiliated Business We Do Not Control: We are affiliated with a variety of businesses that jointly provide products or services with Synacor. When an affiliated business is associated with your transaction, we may share information that is related to such transactions with that affiliated business that is necessary to provide products and services to us. We do not permit the use of any PII by these affiliated businesses solely as necessary for such businesses to provide the requested products and services to us and for no other reason.
Sharing Your Own Information with Others.
If you choose to post comments to blogs, forums, or other editorial sections of the Websites or the Mobile App, any information you submit there can be read, collected, or used by other users of such website. Therefore, when using blogs, forums, other editorial sections of the Websites or the Mobile App, or otherwise posting information online, we urge you to think carefully about including any information (name, address, passwords, medical information, or otherwise) that might be used to identify you or your family members. We are not responsible for the information you choose to submit through these features.
If a password is used to help protect your accounts and information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
Information Relating to Children
Neither the Websites, the Mobile App, nor the Services are designed for those 13 years of age and younger. Synacor does not knowingly collect PII from anyone under the age of 13. If the company is made aware that it has received PII from someone under 13, it will use reasonable efforts to remove that information from its records. Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of Websites or the Mobile App.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
If you are a user of Synacor’s Website and would like us to update, correct, delete, or deactivate any personal information that you have provided to us on such website, please send your request to us at email@example.com and we will process your request within a reasonable period of time after receipt, not to exceed thirty (30) days. Upon request Synacor will provide you with information about whether we hold any of your personal information.
Synacor collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
We will retain your information and the personal information we process on behalf of our Clients for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Media (Features) and Widgets
Synacor has implemented a variety of security measures to protect PII received by Synacor, including containing all PII behind its secured server network and limiting its accessibility to a limited number of authorized persons who have special access rights to such systems. We follow generally accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.
The Websites and the Mobile App may contain links to other sites. Synacor is not responsible for the privacy practices, the content or the products and services offered by such websites. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your PII by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Synacor. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to the Websites or the Mobile App you should read that site’s privacy statement before providing any PII.
Changes to this Policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by means of a notice on this website prior to the change becoming effective.
Questions about this privacy statement, the practices or dealing with the Websites or Mobile App should be directed to:
40 La Riviere Drive, Suite 300
Buffalo, NY 14202
In addition to the policies above, the following items refer specifically to www.synacor.com.
We do not collect any PII on www.synacor.com unless you apply for a job. If you apply for a job, we will collect through our job application service provider, information including your name, email, address, phone number and resume. We use a third party service provider to manage our job postings and resume submission. This third party is prohibited from using your PII for promotional purposes.
We utilize framing techniques on some pages of our website to make it appear that the user is still on the website when the user is actually on a third party website. Please be aware that you are providing your personal information to these third parties and not to the Websites.
If you choose to use our referral service to tell a friend about a job on the website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. We do not store this information.
We post customer testimonials/comments/reviews on our website which may contain PII. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial, comments or reviews removed please contact us at email@example.com.
You will not receive any communications from the Synacor.com website unless you contact us for a specific request or submit a job application. See above how to modify your PII submitted.