Synacor services complement and support our industry-leading products.
Synacor offers client-specific promotional publishing and content aggregation, all with a fully-equipped, in-house publishing team. Using trusted sources, like AP, CNN, and many more, the content publishing team is dedicated to delivering the most up-to-date news and compelling online content from the world’s top providers.
User Experience (UX) and Design
The interface and presentation of Synacor’s sites go through an iterative design process that focuses on the end-user’s needs and objectives. Our experienced team of UI professionals ensures each design is user-friendly and easy to navigate by creating prototypes before developing products, conducting card sorts, and performing usability testing.
Synacor's web analysts provide revenue optimization and engagement/retention services, including tracking strategy, report and dashboard development, deep-dive analysis and A/B and multivariate testing. Partnering with industry leaders, such as Omniture/Adobe and Google, Synacor provides advanced reporting and insight, and a web-based reporting interface.
Technical Support Services
Tier Two Support is available 24 hours a day, 7 days a week, 365 days a year. Serving as an extension of Synacor customers’ existing support teams, advanced technical support that goes beyond a typical call center’s scope is always offered. Support for clients, case tracking, and reporting to ensure SLA compliance is professionally handled by Synacor.
Product Documentation & Training
Synacor offers a variety of training solutions to meet partners' needs and staffing capabilities. Synacor's Training Team custom-builds a training solution for each client based on desired format for documentation, delivery method and venue, and training audience. Training support includes sales, service, and technical support.
Synacor supports promotional efforts with a variety of engagement-oriented marketing tactics and creative services. From daily promotions to full-fledged campaigns, the marketing team serves as an extension of our customers’ marketing teams, providing best practice-based marketing programs and materials to maximize revenue on strategic and tactical levels.