Cookie Notice

Synacor, Inc. including, but not limited to, NTV Internet Holdings, LLC, Sync Holdings, LLC, and Zimbra Software, LLC (hereinafter referred to as “Synacor,” “us,” “we,” “our,” or “Company”) have created this Cookie Notice to apply to all users and clients of this website,, and and all digital assets, products, and services, including our mobile site, contained, or offered therein (collectively, our “Services”).

This Cookie Notice explains how we use cookies and similar tracking technologies.  Visitors to the Services are given an initial opportunity to opt in (i.e., consent to) the collection and use of cookies and similar tracking technologies.  If you no longer agree to the use of cookies and similar tracking technologies, you may opt-out (i.e., disable the use) of cookies by changing or withdrawing your cookie consent, or by not using or terminating your continued use of our Services.  Please note that if you choose to disable cookies and similar tracking technologies that we use, your user experience on the Services may be impacted.

This Cookie Notice applies only to your use of the Services.  Synacor may revise this Cookie Notice at any time and such revision shall be posted here and accessible from links on Synacor websites.  Any revision and/or addition to this Cookie Notice shall become effective and binding on you when you continue to use the Services on or after the effective date of such revision and/or addition.  For additional information on our use of cookies and our privacy practices, please visit our Privacy Policy.


Cookies are small text files that are placed on the hard drive of your computer by websites that you visit.  Cookies are widely used and have many purposes, including for marketing, profiling, and analysis.  Cookies are used to make websites work more efficiently as well to provide information to the owners of the websites about user browsing behavior.

Through our use of cookies and similar tracking technologies, we can tailor our Services to your personal needs and improve user-friendliness. You can opt-out of each cookie category (except strictly necessary cookies) by changing your cookie consent settings.


The Services use cookies.  We use cookies to improve your site experience, to assess content usage, to distinguish you from other users of our Services and to support the marketing of our services and products.  These cookies may store information about you and your use of our Services.  By continuing to use our Services, where legal, you agree to the storing of cookies on your device, or you can opt-out from non-required cookies.  Instructions showing how you can change your preferences are shown below.


Browser cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, where legal, our system will issue cookies when you direct your browser to our website.

Web Beacons. Website pages may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity). We also use these technical methods to analyze the traffic patterns, such as the frequency with which our users visit various parts of the Services. These technical methods may involve the transmission of information either directly to us or to a third party authorized by us to collect information on our behalf. Our Services use retargeting pixels from Google, Facebook, and other ad networks. We also use web beacons in HTML emails that we send to determine whether the recipients have opened those emails and/or clicked on links in those emails.

Analytics. Analytics are tools we use, such as Google Analytics and HubSpot Analytics to help provide us with information about traffic to our website and use of our Services, which Google may share with other services and websites who use the collected data to contextualize and personalize the ads of its own advertising network. Learn more about Google’s Privacy Policy here:  You can opt out of having your activity on our Services made available to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by visiting: for your web browser.

Mobile Application Technologies. If you access our website and Services through a mobile device, we may automatically collect information about your device, your phone number, and your physical location.


Setting Cookie Preferences

At the bottom of the webpage is a link to Cookie Preferences.  Click that link and choose the option you desire.  The categories of cookies which you can act upon are shown below.

Necessary Cookies

Strictly necessary for the operation of a website because they enable you to navigate around the site and use features.  These cookies cannot be switched off in our systems and do not store any personally identifiable information.


Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Analytics Cookies

With these cookies we count visits and traffic sources to help improve the performance of our Services through metrics.  These cookies show us which pages on our Services are the most and the least popular, and how users navigate our Services.  The information collected is aggregated and contains no personally identifiable information.  If you block these cookies, then we will not know when you have used our Services.

Targeting Cookies

Cookies that get set on our Services by our advertising partners.  They are typically used by companies to build a profile of user interests and show targeted and relevant advertising while you browse.  The information these cookies store on you is based on your unique browser and internet device.  You may block these cookies and will then experience less targeted advertising.

Unclassified Cookies

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.


We reserve the right to change, modify, or amend this Cookie Notice at any time to reflect changes in our products and service offerings, accommodate new technologies, regulatory requirements, or other purposes.  If we modify our Cookie Notice, we will update the “Effective Date” and such changes will be effective upon posting.  It is your obligation to check our current Cookie Notice for any changes.


If you have any questions about this Cookie Notice or the information we have collected about you, please contact us at the following:

Method 1 - Email:
Method 2 - Call: 1-877-492-9484
Method 3 - Write: Synacor, Inc.
Attn: Data Processing Officer
505 Ellicott Street, Suite A39
Buffalo, NY 14203


Last updated: 1/25/2023